Policies

1. Payment

  1. Payment must be made in full at the time of booking.
  2. Cancellations and refunds are subject to the cancellation policy of each listing. Refunds for cancellations may take up to 7 days to process.
  3. We accept major credit cards and debit cards for payment.
  4. If the payment is declined, the booking will be cancelled and the reservation will be released.
  5. Any additional charges, such as taxes and fees, are to be paid by the guest at the time of booking.
  6. Guests must pay their balance in the currency specified on the website.
  7. We reserve the right to request additional forms of payment if necessary.
  8. All payments are processed through a secure payment gateway.
  9. We do not accept cash payments.
  10. Security deposits will be adjusted for the notice period and damages. Refunds will be processed within 7 days.

2. Cancellation

  1. All cancellations must be made and confirmed in writing. Cancellations made more than 48 hours prior to check-in time will be refunded in full.
  2. Cancellations made within 48 hours of check-in time will be refunded at a rate of 50% of the total paid for the reservation.
  3. No refunds will be given for cancellations made on the day of check-in or after the check-in date.
  4. In the event of an emergency, we will make reasonable efforts to re-book the reservation and issue a partial refund.

3. House Rules

  1. Respect the space you are sharing with others.
  2. Be mindful of noise levels and respect the other guests’ peace and quiet.
  3. Abide by all local laws and regulations, including smoking and alcohol consumption.
  4. Respect the privacy of other guests and do not enter their rooms without permission.
  5. Do not bring in any pets without prior permission from the host.
  6. Do not leave any personal items behind when you leave.
  7. Do not use common areas for activities that could damage the property or Disturb other guests.
  8. Do not take any items from the home without permission from the host.
  9. Do not engage in any illegal activities while in the home.
  10. Do not bring any visitors into the home without permission from the host.
  11. Quiet hours from 10 pm to 8 am.
  12. No large parties or gatherings.
  13. Keep the space clean and tidy.
  14. No extra guests not included in the reservation.
  15. Be mindful of electricity and water usage.
  16. Dispose of trash properly.
  17. Ask permission to use items that are not included in the rental.

4. Damage:

  1. Guests must report any damage to the host within 24 hours of check-in.
  2. The guest is responsible for replacing or paying for any damage to the property or its contents caused by the guest or their visitors during their stay.
  3. Damage costs may be taken from the security deposit.
  4. If the cost of the damage is higher than the security deposit, the guest is responsible for covering the remaining costs.
  5. The host reserves the right to inspect the property before and after the guest’s stay.
  6. If the guest fails to report any damage to the host, the guest may be held liable for any further damage caused.
  7. Photos of any damage must be provided by the guest upon request.
  8. Guests are expected to follow the host’s rules and regulations to ensure that the property remains in good condition.
  9. If the guest breaches any rules or regulations, the host reserves the right to terminate the guest’s stay.
  10. The guest shall be liable for any costs incurred by the host in relation to damage caused by the guest or their visitors.

5. Disclaimer of Liability:

The host of this Guesto-like property is not liable for any injuries or damages that the guest may incur while staying at the property. The host is also not responsible for any property damage that may occur as a result of the guest’s stay. The host is not responsible for any actions or omissions of the guest, including any activities that may take place during the guest’s stay. The guest agrees to be solely responsible for their own safety and the safety of their guests. The host reserves the right to terminate the guest’s stay if the guest is found to be engaging in any activity that is deemed unsafe or inappropriate.

6. Privacy:

This Privacy Policy explains how www.guetoliving.com (“[Website]”, “we”, “us”, “our”) collect, uses, shares and protects information about users of our website, mobile apps, products and services (“Services”). By using our Services, you agree to the collection, use, sharing and protection of information in accordance with this Privacy Policy.

Collection of Information

We collect information about you when you register for an account, use our Services, or contact our customer service.

The types of information we collect may include:

  • Personal information, such as your name, address, phone number, and email address
  • Payment information, such as credit card information
  • Demographic information, such as gender and age We may also collect other information when you use our Services, such as location information, device information, browsing history, and usage data.

Use of Information

 We use the information we collect to provide, maintain, and improve our Services. We may also use your information to contact you or send you marketing materials. Sharing of Information We may share your information with third parties in order to provide our Services. For example, we may share your information with payment processors.

7. Check-in/Check-out:

  1. 1.Check-in time is from 12 pm
  2. 2.Check-out time is before 11 am.
  3. Early check-ins and late check-outs are chargeable based on availability.
  4. A caretaker is available to assist with check-in and check-out.
  5. If the property is available, 1 or 2 hours of early check-in or late check-out can be allowed, for free
  6. Luggage drop-off is allowed before check-in time.
  7. All guests must present valid id proofs at the time of check-in.
  8. Please contact the property manager to get the exact check-in and check-out time for your stay.
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